Bilingual Confirmations Specialist

Job Summary

A company is looking for a Confirmations Specialist - Remote (Bilingual Spanish/English).

Key Responsibilities:

• Confirm scheduled appointments and assist in overcoming customer objections
• Serve as the first point of contact for escalated scheduling issues, providing resolutions
• Manage the rescheduling process to ensure minimal disruption for customers

Required Qualifications:

• Previous experience in a customer service or scheduling role in a fast-paced environment
• High school diploma or equivalent; additional qualifications in customer service are a plus
• Bilingual in Spanish and English
• Familiarity with Microsoft Office and basic computer competency
• Ability to multitask and manage time effectively