Customer Success Engineer

Job Summary

A company is looking for a Customer Success Engineer to support enterprise customers across North America.

Key Responsibilities

• Lead technical onboarding for enterprise customers, creating tailored implementation plans and guiding teams through setup and integrations
• Resolve complex integration challenges and performance issues while providing support on API usage and platform configuration
• Build strong relationships with customer teams and advocate for their needs with Product and Engineering

Required Qualifications

• 3+ years in a technical customer-facing role, preferably supporting enterprise accounts in a B2B environment
• Experience with API-first products or developer tools is a plus
• Strong hands-on JavaScript experience and familiarity with RESTful APIs
• Comfort with SQL querying and debugging technical issues
• A degree in Computer Science or Engineering is preferred but not required; relevant certifications are a plus