Help Desk Specialist

Job Summary

A company is looking for a Level I Help Desk Specialist.

Key Responsibilities

• Provide superior customer service related to help desk and equipment repair
• Research, isolate, and resolve routine user problems, escalating complex issues as necessary
• Document procedures, track calls, and conduct follow-up with customers

Required Qualifications

• Minimum 2 years of experience in help desk support and familiarity with help desk ticketing software
• Experience with Windows OS, Office 365, Email, and Active Directory support
• Permanent authorization to work in the USA for any employer
• Ability to work independently and manage time effectively