Customer Success Associate

Job Summary

A company is looking for a Customer Success Associate.

Key Responsibilities

• Drive the post-sales journey for assigned accounts, ensuring product adoption and renewals
• Manage a high-volume book of business supporting over 250 accounts and process renewals within SFDC
• Collaborate with internal teams to address customer inquiries, manage at-risk situations, and identify upsell opportunities

Required Qualifications

• 1-2 years of experience in Customer Success, Account Management, or a relevant customer-facing role
• 1+ years of software experience is a plus
• Bachelor's degree preferred
• Experience in managing renewal and negotiation conversations
• Professional presence with the ability to understand and present customer needs effectively