Patient Care Representative

Job Summary

A company is looking for a Patient Care Contact Center Representative.

Key Responsibilities

• Handle incoming calls from various stakeholders in a professional manner
• Triage and manage patient referrals, ensuring accurate documentation and assignment
• Provide system support, including handling medical record requests and assisting with call overflow

Required Qualifications

• 2 years of work experience in a healthcare office setting
• 1 year of medical terminology experience
• Knowledge of customer service principles and practices
• High School Diploma/GED
• Fully Bilingual (verbal/written) in English plus Spanish, French, or Arabic