Technical Customer Support Representative

Job Summary

A company is looking for a Technical Customer Support Representative to join a customer-focused team supporting a book retail platform.

Key Responsibilities

• Assist customers with locating orders, navigating the website, and resolving billing inquiries
• Respond to support tickets using helpdesk tools such as FreshDesk
• Meet performance metrics including ticket resolution volume, response time, and customer satisfaction

Qualifications

• Minimum 1 year of customer support experience (SaaS experience preferred)
• Familiarity with helpdesk/ticketing systems (e.g., FreshDesk)
• Ability to commit to a 3-month contract
• Must be available for on-site training during the first week