Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Drive customer retention, renewal plans, and loyalty
• Define and implement customer success programs and adoption strategies
• Act as a customer advisor, providing best practices and driving customer engagement

Required Qualifications

• 3-5 years of experience in Customer Success
• Experience in B2B SaaS and working with cross-functional teams
• Familiarity with Salesforce, video conferencing, and communication tools
• Understanding of the Fleet Industry is preferred
• Passion for technology and a willingness to learn