Client Support Specialist

Job Summary

A company is looking for a Client Support Specialist I - Integrated Bill.

Key Responsibilities

• Respond to customer support inquiries across various channels while maintaining high satisfaction rates
• Provide remote training on KipuEMR and Enterprise Billing Interface and develop knowledge transfer materials
• Establish relationships with client billing departments and advocate for customer insights within the organization

Required Qualifications

• 2+ years of relevant experience in customer-facing roles supporting SaaS products
• Experience with ticketing systems such as Zendesk or ServiceNow
• Knowledge of medical billing and Revenue Cycle Management (RCM)
• High school diploma or GED with 1 year of related experience, or an equivalent combination of education and experience
• Medical industry knowledge and understanding of medical terminology are preferred