Consumer Engagement Advisor

Job Summary

A company is looking for a Consumer Engagement Advisor - Remote.

Key Responsibilities

• Support Care Services staff by answering questions and providing coaching and feedback
• Review consumer inquiries/feedback to enhance consumer service and report data
• Manage specialized consumer support activities via websites

Required Qualifications

• High school diploma or GED equivalent
• At least 1 year of experience in a contact center environment
• Proficiency in Microsoft Excel, Word, SharePoint, and Teams
• Ability to work independently and as part of a team in a fast-paced environment
• Receptive to coaching and feedback with a desire to learn and improve