Vice President of Customer Success

Job Summary

A company is looking for a Vice President of Customer Success (Remote).

Key Responsibilities

• Transform the customer success organization into a proactive, data-driven revenue engine
• Build scalable systems to identify customer risks 4-6 months prior to churn
• Drive revenue growth through systematic expansion and advocacy programs

Required Qualifications

• 10+ years in Customer Success with 5+ years in senior leadership roles
• Proven turnaround experience in customer success organizations
• Experience at B2B SaaS companies with $10M-$20M ARR
• Deep expertise with customer success platforms (e.g., Gainsight, ChurnZero)
• Experience in security, compliance, or GRC sectors is a strong plus