Healthcare Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Healthcare Support.

Key Responsibilities:

• Deliver remote troubleshooting and technical support for healthcare devices and software
• Manage support cases from intake to resolution while ensuring documentation aligns with HIPAA and internal policies
• Conduct usability coaching calls to assist physicians and patients in using the software platform or device effectively

Required Qualifications:

• 2+ years of experience in healthcare customer service, patient support, or technical support
• Experience using CRM or case management platforms
• Strong organizational skills to manage multiple customer cases simultaneously
• Basic understanding of healthcare workflows and patient privacy requirements
• Comfortable working cross-functionally in a remote environment