Customer Support Technician

Job Summary

A company is looking for an Associate Customer Support Technician.

Key Responsibilities

• Answer customer inquiries via phone, email, and chat regarding software and product issues
• Diagnose and troubleshoot technical issues with software applications and products
• Participate in Zoom sessions for troubleshooting and escalate unresolved issues as necessary

Required Qualifications

• At least 3 years of experience in Customer Service or Support roles, preferably in tech or insurance
• Experience in a real-time customer support center, preferably supporting business-to-business services
• A passion for problem-solving and learning various technology applications
• Experience with case management systems such as Salesforce, Freshdesk, or Jira
• IT Certifications are a plus