Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager - East.

Key Responsibilities

• Manage a book of corporate accounts, aiming for a retention rate of 90% or higher while identifying revenue expansion opportunities
• Own the negotiation process for contract renewals and expansions
• Consult with customers throughout the lifecycle to ensure they find ongoing value in the company's products and services

Required Qualifications

• 3 to 8 years of experience in a customer success or account management role, preferably in the technology industry
• Software background in an XaaS business (SaaS, PaaS, or IaaS)
• Proficiency in contract negotiation and conflict resolution
• Strong understanding of cloud computing and IT services
• Experience with customer relationship management (CRM) software