Strategic Customer Success Engineer

Job Summary

A company is looking for a Strategic Customer Success Engineer.

Key Responsibilities:

• Act as the primary technical resource for large customers, providing expert guidance on product deployment and optimization
• Lead the technical onboarding process for new strategic customers, ensuring efficient setup
• Provide ongoing technical support and troubleshooting to enterprise clients

Qualifications:

• 5+ years of experience in customer success, professional services, or solutions engineering, preferably in a SaaS environment
• Strong hands-on JavaScript experience, with familiarity in debugging and building integrations
• Experience with RESTful APIs, SQL, and PostgreSQL
• Education: Bachelor's degree in Computer Science, Engineering, or a related field is preferred
• Experience with at least one supported SDK language (Go, Node.js, Python, PHP, C#, Java) is preferred