Support Engineer I

Job Summary

A company is looking for a Support Engineer I (SPM - Special Programs Management).

Key Responsibilities

• Provide Tier 2 technical support and resolve complex client issues
• Document and track client interactions and issues using the Zendesk system
• Analyze client programs and offer recommendations to enhance their use of the software

Required Qualifications

• Bachelor's Degree and/or equivalent experience
• 4+ years of experience in a customer-facing role, preferably in technical support
• Experience troubleshooting SaaS applications
• Familiarity with SQL, Freighter, and relational databases
• Experience using Zendesk, Salesforce, and/or NetSuite