Service Desk Training Lead

Job Summary

A company is looking for a Service Desk Training Lead to support a Tier 1 and 2 Service Desk.

Key Responsibilities

• Design, develop, and deliver training programs for Service Desk personnel
• Conduct onboarding, refresher, and remedial training sessions to ensure skill consistency
• Monitor training effectiveness and track completion to ensure compliance with requirements

Required Qualifications

• In-depth knowledge of training practices and techniques
• Minimum of three (3) years' experience in training design and delivery for a Service Desk
• Ability to evaluate training effectiveness and implement improvements
• Must be able to obtain and maintain a Public Trust clearance
• Familiarity with ITIL and HDI training frameworks is desired