Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist who is responsible for ensuring successful service for patients in a remote setting.

Key Responsibilities

• Develop and maintain knowledge of products and services
• Answer inbound and outbound calls, process orders, and verify documentation
• Communicate with patients regarding their insurance and service updates

Required Qualifications

• High School Diploma or equivalent
• One year of experience in healthcare administrative, financial, or insurance customer services
• For senior level, two years of experience with one year in the exact job role
• Experience with Medicare certified tasks is preferred