Customer Success Engineer

Job Summary

A company is looking for a Customer Success Engineer.

Key Responsibilities

• Lead and influence various phases of the customer lifecycle, from onboarding to renewal
• Maintain customer engagement to ensure value from insights and increase adoption of location intelligence tools
• Analyze data to present actionable insights and identify opportunities for product evolution

Required Qualifications

• 4+ years in enterprise customer-facing roles, SaaS account management, or strategic consulting
• Experience with GIS knowledge, managing complex data products, or cloud infrastructures
• Comfortable engaging with C-level stakeholders and leading technical conversations
• Proven ability to develop successful collaborations with executive leadership and technical teams
• Curiosity and passion for serving customers with a diplomatic and action-oriented approach