Client Technical Solutions Coordinator

Job Summary

A company is looking for a Client Technical Solutions Coordinator to provide operational support through reporting and communication for the Client Technical Solutions and Customer Care teams.

Key Responsibilities

• Create and maintain operational reports and dashboards using Excel and Google Sheets
• Analyze customer support data to identify trends and areas for improvement
• Collaborate with leadership to fulfill data and reporting requests and distribute performance summaries

Required Qualifications

• 1-2 years of experience in a coordinator or operations support role, preferably in customer service or technology
• Advanced proficiency in Microsoft Excel and/or Google Sheets
• Experience with Jira and Zendesk is strongly preferred
• Excellent organizational skills with the ability to manage multiple tasks effectively
• Collaborative mindset with strong interpersonal skills