Contact Center Supervisor

Job Summary

A company is looking for a Contact Center Supervisor who ensures exceptional customer service and mentors a team of agents.

Key Responsibilities

• Hire, manage, and mentor a team of Tier 1 Contact Center Agents
• Monitor customer interactions and provide feedback to agents
• Prepare team activity reports and conduct ongoing interviews for new agents

Required Qualifications

• 2+ years of contact center supervisory experience or similar managerial experience
• 3-5+ years of relevant customer service experience
• Minimum High School Education (or GED); Associate's or Bachelor's degree preferred
• Advanced computer knowledge with proficiency in Microsoft Excel and Word
• Ability to demonstrate flexibility and agility with changes in work processes