Remote Technical Support Representative

Job Summary

A company is looking for a Technical Support Representative (Remote).

Key Responsibilities

• Provide inbound customer support and troubleshoot technical issues related to hardware and software
• Track, document, and retrieve information in databases while maintaining knowledge of client products
• Deliver exceptional customer experiences while answering questions about products and services

Required Qualifications

• 1+ year of customer service experience
• A high school diploma or GED
• Strong focus on building customer relationships
• Proficiency in fast-paced multi-tasking and computer navigation
• Availability to work during specified hours with a quiet, distraction-free home environment