Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Support executive decision makers to achieve fast, measurable outcomes through scalable, value-driven engagements
• Monitor account health and focus efforts where they will have the highest impact
• Drive retention and expansion through business value reviews, renewals, and growth-oriented conversations

Required Qualifications

• Minimum of 3 years of experience in SaaS customer success, consulting, or a related role
• Proven project management abilities with excellent organization and follow-through
• Experience managing renewals and expansions, ideally at scale
• Skilled at quickly diagnosing customer issues and resolving them in a timely manner
• Strong relationship-building skills across various personas, from day-to-day users to executive sponsors