Customer Support Coordinator

Job Summary

A company is looking for a Customer Support Coordinator to provide assistance in a remote, omnichannel support environment.

Key Responsibilities

• Handle inbound support through phone calls, emails, live chats, and other channels
• Complete administrative tasks such as scheduling appointments and processing order cancellations
• Develop product knowledge to provide Level 1 Product Support and route customer inquiries appropriately

Required Qualifications

• 1+ years of experience in a high-volume call center or remote customer support role
• Ability to de-escalate customer issues and foster positive interactions
• Intermediate to advanced computer skills, with familiarity in support software; Salesforce experience is a plus
• Comfortable working independently in a fast-paced environment
• Proficiency in English; Spanish proficiency is preferred