Customer Success Advisor

Job Summary

A company is looking for a Customer Success Advisor.

Key Responsibilities

• Assist in onboarding new customers and ensure successful platform setup and training
• Monitor customer usage and identify opportunities for expansion and optimization
• Coordinate customer check-ins and feedback loops to maintain satisfaction and health

Required Qualifications

• 1-3 years of experience in a customer-facing role in a SaaS or MSP-related environment
• Familiarity with cloud-based tools (e.g., HubSpot, Notion)
• Strong organizational skills and ability to manage multiple priorities
• Curiosity and eagerness to learn about automation and MSP business models
• Ability to obtain and maintain required product certification(s)