Customer Service Team Lead

Job Summary

A company is looking for a Customer Service Team Lead (Spanish/English Bilingual Preferred).

Key Responsibilities

• Train and develop a team of customer service representatives
• Handle escalated customer calls, emails, and chats as needed
• Ensure adherence to company policies by reviewing communications

Required Qualifications

• High School Diploma
• Experience with Microsoft Word and Excel
• 2+ years in customer service or call center experience in a retail environment
• 1+ years of team leadership experience
• Ability to type 50+ words per minute