Centralized Operations Manager

Job Summary

A company is looking for a Centralized Operations Manager I.

Key Responsibilities

• Lead, coach, and mentor a team of representatives to deliver superior customer service
• Manage talent acquisition, training, and performance feedback for team members
• Monitor department productivity, resolve complex customer issues, and ensure compliance with relevant laws

Required Qualifications

• Two or more years of customer service experience
• One or more years of leadership experience
• Availability to work any shift and be on-call for emergencies
• Bachelor's degree preferred, with a focus on leadership/management or business administration
• Prior experience in Call Center and/or Property Management preferred