Client Operations Manager

Job Summary

A company is looking for a Client Operations Manager.

Key Responsibilities

• Drive operational excellence and lead daily client communications, including milestone monitoring and quality assurance reviews
• Support the onboarding of new managed service clients and guide them on third-party system requirements
• Manage client-facing reporting and maintain the template/materials library for internal and client-facing materials

Required Qualifications

• BA or BS Degree
• 2-10 years of professional experience, preferably in operations at hyper-growth startups
• Strong skills in Microsoft Office, Google Workspace, and ZenDesk
• Process-oriented with the ability to assess technical and service-level issues
• Ability to thrive in a high-paced, entrepreneurial work environment