Client Operations Senior Manager

Job Summary

A company is looking for a Client Operations Sr. Manager to oversee and enhance daily operations and client satisfaction.

Key Responsibilities

• Manage daily client operations to ensure timely and accurate service delivery
• Enhance and enforce Standard Operating Procedures (SOPs) and process improvement plans
• Oversee onboarding of new clients and manage fraud prevention and compliance processes

Required Qualifications

• Minimum 5 years of management experience in payments, treasury, or AP/AR fintech
• Deep understanding of B2B payments and money movement workflows
• Proven experience optimizing operational workflows through SOP creation and automation
• Experience managing client onboarding and implementation programs in a SaaS environment
• Familiarity with fund reconciliation processes and financial risk mitigation