Client Services Manager

Job Summary

A company is looking for a Client Services Manager to lead and manage client services operations for exceptional client experiences.

Key Responsibilities

• Supervise and develop client services team members to foster a high-performance culture
• Oversee daily client services operations, including client support and account maintenance
• Monitor KPIs and analyze data to drive improvements in team performance and operational efficiency

Required Qualifications

• Bachelor's degree in business, finance, or related field (or equivalent work experience)
• 3-5 years of leadership experience in client services, account management, or operations
• Strong knowledge of payment methods and processing platforms
• Experience managing client-facing or call center operations
• Proficiency in analyzing operational data for process improvements