Client Success Manager

Job Summary

A company is looking for a Client Success Manager to ensure clients achieve long-term success and measurable value from their platform.

Key Responsibilities

• Lead clients through onboarding, training, and ongoing enablement for successful product adoption
• Understand client goals and workflows to provide tailored guidance and support
• Regularly assess client engagement and product utilization for optimization opportunities

Qualifications

• 3+ years of experience in client success, account management, or implementation in healthcare or SaaS
• Strong understanding of healthcare delivery models, especially PACE and Medicare Advantage
• Ability to analyze usage data and translate insights into actionable recommendations
• Experience with CRM and client success tools
• Passion for improving healthcare through technology and data