Home Care Client Coordinator

Job Summary

A company is looking for a Customer Service and Dispatch Coordinator in Home Care.

Key Responsibilities

• Schedule and coordinate Client case loads efficiently while ensuring customer satisfaction
• Communicate with team members regarding scheduling and Client needs, escalating issues as necessary
• Verify caregiver attendance and manage staffing for missed visits based on Client care needs

Required Qualifications, Training, and Education

• Bachelor's degree in health sciences, social work, or nursing preferred
• 2+ years of experience in home care, healthcare, or human/social services industry
• Ability to manage a caseload in a fast-paced environment
• History of achieving high customer service satisfaction rates
• Excellent communication abilities