Patient Customer Service Specialist

Job Summary

A company is looking for a Patient Customer Service Specialist I.

Key Responsibilities

• Place and receive phone calls to/from patients to gather payments for medical expenses while negotiating repayment terms
• Collect and document patient demographic and insurance information using internal technology platforms
• Educate patients on the healthcare revenue cycle and available repayment programs to improve financial well-being

Required Qualifications, Training, and Education

• High School Diploma/GED preferred
• 1+ year(s) of experience in a customer service capacity preferred
• 1+ year(s) of experience contributing to a team culture of learning and growth preferred
• 1+ year(s) of experience in a call center environment preferred
• 1+ year(s) of experience in medical/insurance coding and billing preferred