Customer Service Representative

Job Summary

A company is looking for a Customer Service & Collection Representative.

Key Responsibilities

• Manage patient account balances through inbound and outbound communications
• Negotiate payment arrangements and validate self-pay balances with patients
• Provide information on the Financial Assistance Program and ensure compliance with HIPAA regulations

Required Qualifications

• High school diploma required
• Minimum 3 years experience in a healthcare environment preferred
• At least 2 years in healthcare account management with customer service experience preferred
• Basic knowledge of medical terminology and PC applications
• Strong organizational and time management skills