Customer Success Associate

Job Summary

A company is looking for a Customer Success Associate.

Key Responsibilities

• Provide high-level, empathetic customer support via various communication channels
• Understand and effectively communicate the functionality of Sawyer for Business and the Sawyer Marketplace
• Conduct training and support calls while managing day-to-day business inquiries

Required Qualifications

• Bachelor's degree or equivalent
• 2+ years of experience in Customer Success
• Relevant experience at a SaaS company and prior knowledge of Intercom
• Ability to work 9-5pm Eastern Time, Monday-Friday
• Experience in e-commerce and a proven ability to de-escalate customer situations