Healthcare Navigator

Job Summary

A company is looking for a Healthcare Navigator.

Key Responsibilities

• Deliver specialized service as a single point of contact for members, managing and coordinating issue resolution
• Provide concierge-level guidance throughout members' healthcare journeys, advocating for their needs and identifying innovative solutions
• Establish strong rapport with members and internal teams, ensuring service continuity and minimizing handoffs

Required Qualifications

• College degree or equivalent combination of education and work experience preferred
• Experience in delivering client-focused solutions based on customer needs
• Proficient in Microsoft Outlook, Word, and Excel
• Healthcare industry work experience is a plus but not required
• Advanced soft skills with a high level of emotional intelligence