Customer Service Supervisor

Job Summary

A company is looking for a Supervisor, Customer Service.

Key Responsibilities

• Oversee daily operations of the healthcare customer service call center and support front-line staff
• Monitor call center performance, provide coaching and feedback, and handle escalated issues
• Contribute to recruiting, onboarding, and training within the department

Required Qualifications

• BS/BA degree and 3-5 years of supervisory experience in a customer service environment
• Proven ability to coach and mentor employees
• Strong knowledge of call center operations and statistical analysis
• Experience in monitoring customer interactions and analyzing information for business decisions
• Ability to work in a fast-paced environment with effective multitasking and organizational skills