IT Help Desk Technician

Job Summary

A company is looking for a Tier 1 Helpdesk Technician to join their IT support team.

Key Responsibilities

• Answer, assess, and prioritize incoming helpdesk requests through various channels
• Troubleshoot common IT issues and resolve them at the Tier 1 level
• Document issues and resolutions in the ticketing system for future reference and reporting

Required Qualifications

• High school diploma or GED required; associate degree or IT certifications preferred
• 1-2 years of experience in IT support, with previous helpdesk experience as a plus
• Basic understanding of computer systems, mobile devices, and technical troubleshooting
• Familiarity with Windows Operating System, remote desktop tools, and Windows Active Directory
• Basic knowledge of networking, DHCP, and DNS