Florida Medical Call Center Specialist

Job Summary

A company is looking for a Medical Call Center Support Specialist to provide customer service and patient support in a remote setting.

Key Responsibilities

• Provide excellent customer service and support to patients
• Verify patient information and assist with prescription benefit inquiries
• Gather and review patient billing and medical information while adhering to healthcare guidelines

Required Qualifications

• Minimum of 1 year of recent call center experience
• Knowledge of medical terminology, HIPAA regulations, and patient privacy practices is a plus
• High school diploma or equivalent required
• Must have a private, quiet, and distraction-free workspace
• Basic technical troubleshooting skills for remote work issues and a mandatory high-speed wired internet connection