Senior Care Coordinator

Job Summary

A company is looking for a Care Coordinator Sr.

Key Responsibilities

• Provides customer support via phone, email, or instant messaging to business customers and escalates technical issues as needed
• Processes a high volume of customer inquiries regarding products and services, resolving a targeted percentage of those inquiries
• Tracks and documents inbound support requests while ensuring accurate customer information entry

Required Qualifications and Education

• A high school diploma or GED is required
• An associate or bachelor's degree is preferable, or equivalent combination of education, training, and work experience
• Typically requires four or more years of experience in a call center or customer service-related position
• One or more years of workers' compensation services experience is preferable
• Must possess knowledge of the company's products and services to resolve customer inquiries