Customer Onboarding Specialist

Job Summary

A company is looking for a Customer Onboarding Specialist to enhance client onboarding experiences and maximize service adoption.

Key Responsibilities

• Provide tailored services for paid implementation clients, including consulting and design
• Curate the onboarding journey for clients, ensuring timely app reviews and quality assurance
• Troubleshoot complex issues and collaborate on projects to improve client experience

Required Qualifications

• 2 years of customer service experience
• Experience with systems like Zendesk, JIRA, Asana, and Google Apps
• Basic coding knowledge (bonus qualification)
• Experience with Photoshop or other design programs (bonus qualification)