Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative.

Key Responsibilities

• Respond to customer calls, emails, and live chat inquiries with empathy and professionalism
• Manage a high volume of inbound and outbound communications efficiently
• Guide customers through troubleshooting, website navigation, and product usage

Required Qualifications

• 1-3 years of experience in a customer care or support role, preferably in the education or EdTech industry
• Comfortable working across multiple systems and platforms
• Ability to manage multiple inquiries simultaneously
• Empathetic and patient approach to customer interactions
• Collaborative mindset to work effectively across teams