Customer Success Specialist

Job Summary

A company is looking for a Customer Success Specialist (Contract).

Key Responsibilities

• Support customer onboarding, adoption, utilization, and contract renewals
• Respond to customer requests within established Service Level Agreements (SLAs)
• Collaborate with teams to troubleshoot customer issues and communicate needs

Required Qualifications

• At least 3 years of experience in a B2B SaaS environment in customer success or related fields
• Proven track record of managing customer accounts and ensuring satisfaction
• Familiarity with customer success tools such as Zendesk
• Experience working in a fully remote globally distributed team environment
• Ability to troubleshoot technical issues