Inquiry Resolution Supervisor

Job Summary

A company is looking for an Inquiry Resolution Supervisor.

Key Responsibilities

• Supervise staff performance through evaluations and provide training and development
• Facilitate issue identification and resolution related to patient disputes and billing inquiries
• Manage administrative tasks including performance management and system/process issue resolutions

Required Qualifications

• 4-year college degree in Business or Healthcare Administration preferred
• 3-5 years of leadership and management experience in collections and processes
• Thorough understanding of federal and state laws such as HIPAA, FDCPA, and EMTALA
• Intermediate proficiency in Microsoft Office (Word, Excel)
• Ability to work in a call center environment and manage multiple tasks under pressure