Enterprise Customer Success Manager

Job Summary

A company is looking for an Enterprise Customer Success Manager to support its largest and most strategic customers.

Key Responsibilities

• Partner with Account Executives and Solutions Engineers for seamless onboarding and implementation
• Build and execute account strategies to drive adoption, expansion, and retention of customers
• Develop executive-level relationships and deliver impactful business reviews to ensure long-term success

Required Qualifications

• 7+ years of experience in Customer Success or a related customer-facing role
• 3+ years of experience managing enterprise-level customers
• Proven ability to build strong relationships with senior stakeholders
• Hands-on experience collaborating with technical teams
• Bonus: Experience in the identity or security space, or in high-growth startup environments