Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance customer relationships and ensure account health.

Key Responsibilities

• Proactively maintain customer engagement and satisfaction to increase product adoption and retention
• Conduct regular check-in calls and Quarterly Business Reviews to analyze customer engagement and opportunities
• Serve as the customer's advocate within the organization to ensure timely issue resolution and optimal experience

Required Qualifications

• Bachelor's degree or equivalent relevant work experience
• Minimum 2 years of experience in a customer-facing operations service team within a SaaS or HCM software company
• Ability to identify opportunities for growth and adoption of products
• Experience in recognizing and mitigating churn risk indicators
• Strong understanding of customer needs and industry-specific knowledge related to HR and compliance