Client Support Specialist

Job Summary

A company is looking for a Client Support Specialist.

Key Responsibilities

• Triage and troubleshoot Zendesk tickets for assigned clients, escalating as needed
• Assist in Titan Modules, Setups, and Implementation for assigned clients
• Act as the main point of contact for client issues and collaborate with the Account Manager

Required Qualifications

• High School Diploma/GED required; bachelor's degree preferred in a related field
• 1 year of experience in a customer support role preferred
• Experience using Zendesk preferred