Client-Facing Technical Support Specialist

Job Summary

A company is looking for a Client-Facing Technical Support Specialist to join their support team serving nonprofit clients on a CRM platform.

Key Responsibilities

• Provide Tier 1 technical support via Zendesk, triaging and resolving incoming tickets
• Build trusted relationships with clients through proactive support and consistent follow-up
• Document recurring issues and assist in expanding internal knowledge base content

Required Qualifications

• 2+ years of experience in SaaS technical support or application support
• Experience using tools like Zendesk, Salesforce, or ServiceNow
• Familiarity with SQL, APIs, or CSVs, or a strong interest in learning them quickly
• Ability to manage time and tasks independently in a hybrid work environment
• Bonus: Experience supporting CRM platforms or nonprofit clients is a plus