Customer Loyalty Specialist

Job Summary

A company is looking for a Loyalty Specialist I to enhance customer experiences through effective service delivery.

Key Responsibilities

• Become knowledgeable about client loyalty program guidelines to ensure compliance and high-quality service
• Handle incoming inquiries professionally while adhering to client-specific guidelines
• Manage a high volume of inbound calls to meet and exceed client contractual obligations

Required Qualifications

• High school diploma from an accredited institution recognized by the US Department of Education
• Minimum of 2 years of customer service experience
• Proficiency in Microsoft Office Suite and ability to navigate multiple systems simultaneously
• Completion of a 6-week remote training program with full attendance and engagement
• Reliable and flexible, with availability for weekend shifts as needed