Cloud Support Engineer

Job Summary

A company is looking for a Senior Customer Success Engineer.

Key Responsibilities

• Act as a technical subject matter expert for Kubernetes, AI/ML workloads, and GPU-backed infrastructure
• Troubleshoot and resolve advanced support cases related to orchestration, performance tuning, and container networking
• Engage directly with strategic customers via tickets, Slack, email, and live sessions

Required Qualifications

• 5+ years in technical support, DevOps, solutions engineering, or SRE roles
• Deep experience with Kubernetes (preferably CKA-certified) in production environments
• Experience supporting AI/ML workflows using GPUs (e.g., NVIDIA A100, L4, CUDA, TensorFlow, PyTorch)
• Advanced knowledge of Linux systems administration (Ubuntu/Debian) and shell scripting
• Deep knowledge of bare metal and virtualized environments