Collections Representative

Job Summary

A company is looking for a Collections Representative to handle customer interactions and financial collections.

Key Responsibilities

• Serve as the primary point of contact for customers via phone, making outbound financial collection calls
• Provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions
• Accurately document customer interactions and collaborate with other departments to resolve issues

Required Qualifications

• Must be 18 years of age or older
• High School Diploma or equivalent
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal distractions
• Possess computer/technology savvy to operate multiple windows and tabs while assisting customers
• Superb attendance record is required